MGM cyberattack continues to paralyze casinos, frustrating Vegas tourists
Asher Notheis
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The cyberattack that affected MGM Resorts over the weekend is still being felt at its properties in Las Vegas, with hotel guests waiting hours to both check in and gamble.
MGM Resorts, which has multiple hotels across the globe, revealed on Sunday that it was hit with a cyberattack, prompting the chain to shut down its website and halt its amenities at its locations. Among the amenities at the chain’s location in Las Vegas, Nevada, slot machines, ATMs, and even some of its restaurants are shut down, according to videos posted on social media.
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“Furthermore, guests are unable to charge expenses to their rooms or use their digital room keys or use any ATMs,” a post online read. “It’s worth noting that this cybersecurity issue has not only affected MGM’s Las Vegas properties but also appears to have impacted all of the company’s locations, including regional resorts like MGM Springfield, MGM National Harbor, and the Empire City Casino.”
MGM Resorts announced late Monday evening that its dining, entertainment, and gaming amenities at its resorts are “currently operational.” However, a video online claims that press statements “are not an accurate representation of guest experiences and services currently occurring in the Las Vegas market,” showing gambling machines not working properly or allowing players to cash out without a hotel employee’s help.
https://www.tiktok.com/@guestlistgrip/video/7278018218982395182
In another video shared online, vacationers who were trying to check in at the Vegas hotel were waiting in a long line, with guests waiting over three hours to check in. The guests were also said to be writing down their credit card information, which would be charged by the hotel later.
https://www.tiktok.com/@thevegassisters_/video/7278120761460657439
MGM’s investigation on the cyberattack is “ongoing,” and it is “working diligently” to discover the “nature and scope of the matter,” according to the hotel chain.
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The chain’s other hotels were also affected by the cyberattack, though some have been able to resume operation, including MGM’s National Harbor location in Maryland. The hotel stated Tuesday that its casino is up and running and that its dining service is also operational.
The Washington Examiner has contacted MGM’s National Harbor location for comment.