Bank of America appears to have experienced a widespread outage, with customers reporting accounts with improper balances of $0.
Outage spotter Downdetector reported a spike in outage reports from Bank of America at around 12:45 p.m., quickly skyrocketing to over 20,000 within a half-hour. An equally sharp decline in outages was detected shortly after that, though they still numbered in the thousands.
Customers reported that the balances displayed on their accounts suddenly changed to $0, prompting concern. Others were unable to access the app or website altogether.
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Some users on social media reported that customer service was not working either.
“There’s some kind of glitch on the @BankofAmerica website that shows $0 in all accounts and honestly i think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there,” former Hard Drive editor Andy Holt wrote.