Telecommunications company Verizon is offering its customers $20 on Thursday if they were affected by an hourslong network outage on Wednesday.
This outage started at 12:30 p.m. EST and continued for roughly 10 hours. At its peak, Down Detector reported more than 180,000 issues. The last time Verizon had a major outage was in October 2024.
“Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves,” Verizon wrote in an X post Thursday. “We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.”
Verizon customers were unable to connect to the internet or its mobile network, preventing them from making and receiving calls, texts, emails, and more. Now they can expect a text when the credit is available to them.
The $20 amount was calculated so it “covers multiple days of service.”
“This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us,” Verizon’s statement read.
Some customers responded to the offering by demanding more.
“Give everyone a month off their phone bill to make this right,” one user wrote on X.
“This is a disgrace, first of all it should be $100 of your bill and it should be automatic. You shouldn’t have to log into something to get this. This is actually awful of Verizon,” another user wrote on X.
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Verizon has yet to disclose the cause of the outage.
If any Verizon customers are still experiencing connectivity problems, Verizon recommends that they restart their devices.