SEE IT: Taylor Swift breaks silence, hammers TicketMaster for ticket sale blunders
Julia Johnson
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Taylor Swift broke her silence Friday on the botched presales for her tour, which led to the general sale being canceled altogether by TicketMaster.
“Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house,” she began in the statement posted to Instagram.
TICKETMASTER CANCELS GENERAL SALE FOR TAYLOR SWIFT, LAWMAKERS TARGET TICKETING GIANT
“I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” Swift said.
She added that there were many reasons why the process was so difficult and that her team was working on how to avoid this scenario in the future. Swift did express gratitude for the more than 2 million fans who were able to secure tickets but lamented that the process was so grating.
“It really pisses me off that a lot of them feel like they went through several bear attacks to get them,” the singer said.
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On Thursday, Liberty Media CEO and Live Nation Chairman Greg Maffei told CNBC that the demand was unprecedented. He further pinned the blame on Swift for not having toured in years.
As a result of the fiasco, tens of thousands have penned letters to the Department of Justice, urging an antitrust investigation into TicketMaster. Several politicians have also called on the DOJ to investigate, citing ticketing problems for Swift’s tour.